Yellow Buses named top operator in Bus Passenger Survey

David Squire, Managing Director, Yellow Buses

Yellow Buses has been named as the top operator in Bournemouth and Poole – and joint third nationally – in the latest Bus Passenger Survey.

The annual survey, produced by the independent watchdog Transport Focus, quizzed more than 48,000 bus users across England, Scotland and Wales about aspects of their journey.

Yellow Buses’ overall bus journey satisfaction score was 93 per cent compared to a national average of 88 per cent. The top operator scored 96 per cent.

Across all four main categories in the survey – overall satisfaction, punctuality, value for money and on-bus journey time – Yellow Buses was the top operator in Bournemouth and Poole.

Bournemouth was also named the top local authority area in England for bus passenger satisfaction, tying with Northumberland on 94 per cent. Poole scored 86 per cent.

David Squire, Managing Director, said: “This is the first time that Yellow Buses has featured in the Bus Passenger Survey and I am very pleased with the result.

“It’s a huge tribute to our hard-working and dedicated team and shows that our passengers really value the service we provide.

“Yellow Buses is entering a new era as we prepare to launch our revised network from April 8 with a return to a simple numbering system on colour coded routes.

“Our goal must be for 100 per cent customer satisfaction but the 93 per cent achieved is a superb result which augurs well for the future.”

The Bus Passenger Survey is carried out each autumn by Transport Focus. The independent transport user body describes its mission as “to get the best deal for passengers and road users.”

The survey is regarded as the most authoritative and comprehensive survey of bus passengers in England, Scotland and Wales.




Note to journalists:


For more information, please contact: Andrew Diprose, Director, Deep South Media Ltd, PR consultants to Yellow Buses, on 01202 534487, or Ed Baker on 01202 534487 or 07788 392965.


About Yellow Buses: Yellow Buses operates a fleet of 140 buses and 16 coaches with more than 410 staff.

The company carries just under 15m passengers a year with its vehicles operating nearly five million miles across the Bournemouth, Poole, Christchurch and East Dorset area.

Yellow Buses is part of RATP Group, the world’s fifth largest public transport provider.


About RATP Group

With nearly 16 million daily passengers worldwide, RATP Group is the fifth largest urban transportation operator in the world. With its 14 metro lines (including two driverless lines), two regional express rail lines, seven tramway lines and 350 bus lines, the multimodal network operated by RATP in the Paris region is the largest in the world to be managed by a single company.

RATP Group can devise, design and implement infrastructure development projects, operate and maintain networks irrespective of the mode of transportation (metro, regional train, tramway and bus) and develop innovative services to promote mobility (including passenger information, remote ticketing, pricing and customer marketing). The automation of the Paris metro’s line 1 completed at the end of 2012 is a world’s first and once again demonstrated RATP Group skill in concluding particularly complex projects.

RATP Group exports its know-how all over the world; in engineering through Systra, its subsidiary jointly owned with SNCF, in operations and maintenance via its wholly-owned RATP Dev subsidiary and in innovative services to promote mobility through its IXXI subsidiary. RATP Group has a workforce of nearly 60,000 employees worldwide and in 2016 generated revenue of 5.4 billion euros.


About RATP Dev

Founded in 2002, RATP Dev operates and maintains urban transportation systems in 15 countries on four continents (United Kingdom, France, Italy, Switzerland, Algeria, Morocco, South Africa, Saudi Arabia, Qatar, India, China, South Korea, the Philippines, and the United States of America). With more than 1.5 billion passengers travelling on its networks every year, RATP Dev demonstrates every day its extensive and renowned expertise in a wide range of mobility services, ranging from rail, regional express rail, tramway, to bus, cable car and sightseeing activities. RATP Dev leverages in France, outside of Paris, and across international markets the technical expertise and experience of RATP Group, the leader in driverless and tramway operations and operator of the Paris network, one of the largest public transportation networks in the world.


About RATP Dev in the UK

In the UK, RATP Dev has a workforce of more than 5,000 people and a revenue of £324m in 2016. In London, it operates 12% of the capital’s bus market, carrying 271 million passengers annually via London United, London Sovereign and Quality Line, alongside operating Yellow Buses in Bournemouth and coach operations through its Selwyns subsidiary. It’s also the market leader in open-top sightseeing in London through The Original Tour, as well as in Bath, Windsor and Cardiff through Bath Bus Company.