Snows MINI Portsmouth has been recognised for giving Motability customers award-winning service.
The showroom in Eastern Road has won a regional award for its work with the Motability Car Scheme, receiving particular praise for its Motability renewals service.
The accolade is part of The Dealer Awards programme run by Motability Operations, which recognises and rewards outstanding customer service provided by local Motability dealerships and ensures that all Motability customers receive exemplary customer service across the scheme’s national dealer network.
The Awards are judged on how a dealer delivers the scheme to customers, which is assessed by customer feedback and reviews of their performance.
As a regional award winner, Snows MINI Portsmouth will now be entered into the national, annual awards, the winners of which will be announced in 2020.
Joel Andresier, Dealer Development Manager at Motability Operations Ltd, said: “The focus of these awards is to thank our dealer partners for providing a consistently positive customer service experience, after all, they are often the first point of contact for our customers.
“It’s important for us to recognise our dealer partners who go above and beyond when representing the Motability Scheme and highlight those who are setting a great example of how to do it well, like Snows MINI Portsmouth. Many congratulations to them on their award.”
Snows MINI Portsmouth recently unveiled the results of a £500k refurbishment, including an improved customer waiting area and parking, a revamped used car display area and the very latest, large screen technology for vehicle configuration.
Celebrating the win Steve Harding, Snows Motability Relationship Manager, said: “We are incredibly proud to win this Motability Dealer Award and are pleased to be recognised for our dedication to working in partnership with the scheme, which is renowned for its high standards.
“We look forward to continuing our award-winning approach to business and customer service and to welcoming many more Motability customers through our doors.”
Media information on Snows Motor Group from Debbie Granville on: 07884 657782 email: Debbie.email@example.com
Information for Editors:
Snows Motor Group
Snows, one of the leading motor names on the south coast, is a UK top-50 dealership group with a £366m turnover and nearly 1,000 staff.
Snows Group’s principal activities are the sale and leasing of new and used vehicles for business and individuals, with service, maintenance and repair. The motoring group was founded 40 years ago and now employs 964 people and operates a total of 50 dealerships covering 19 brands, from 29 locations across southern England.
Motability is the UK’s leading car scheme for disabled people. It provides affordable, convenient, worry-free motoring to over 630,000 disabled customers and their families. Scooters and powered wheelchairs can also be leased through Motability.
The Scheme is available to anyone who receives the Higher Rate Mobility Component of the Disability Living Allowance, the Enhanced Rate of the Mobility Component of Personal Independence Payment or the War Pensioners’ Mobility Supplement. Customers transfer their mobility allowance to Motability to lease a car, scooter or powered wheelchair. For more information visit: www.motability.co.uk or call 0800 953 7000.
When leasing a Motability car, insurance for two named drivers, servicing and maintenance, full RAC breakdown assistance, tyre and windscreen replacement and 60,000 mileage allowance over three years are all included in the cost of the lease. A range of popular car adaptations are also available at no additional cost.
When leasing a scooter or powered wheelchair, insurance, breakdown assistance, servicing, maintenance and repairs and tyre and battery replacement are all included in the cost of the lease. Pricing is standard nationwide.
A wide range of ‘green’ vehicles with emissions of 120g of CO2 per km or less are available through the Motability Scheme.
Motability is the national charity that directs and oversees the Motability Scheme. Registered Charity in England and Wales No 299745. Motability also provides financial assistance to customers, who would otherwise be unable to afford the mobility solution they need.
Motability Operations is an independent commercial company that operates the Motability Car Scheme and the Motability Powered Wheelchair and Scooter Scheme, under contract to Motability (the charity). All profits are reinvested for the benefit of customers.